FAQ

Q: How do I measure for a ring size?
A: Go into a local jewelry store and ask a salesperson to size your finger.

Q: How do I change or cancel my online order?
A: Call us directly at 1-800-862-9199 - M-F - 9a.m.-6p.m Mountain time or email us at McGoughandco@gmail.com

Q: Can I purchase an item(s) I saw online at the local McGough And Company store?
A: Yes, most of the items offered online are available at your local McGough And Company store. Also, your local McGough And Company carries additional items that are not offered online. Please call ahead, to your local store, to make sure your item is available.

Q: What is McGough And Company's trade-in Policy?
A: We will give you the price you paid for your original diamond for a bigger/better one. This does not apply to any and all jewelry in the store.

Q: I need a repair done on some jewelry items. Where do I go and how much will it cost?
A: Please contact your local McGough And Company store directly at 1-800-862-9199 or email us at McGoughandco@gmail.com Your local McGough And Company store can have an item repaired for you or give you an estimate of time and cost before leaving or sending your piece of jewelry.

Q: How does McGough And Company's prices compare to other Jewelers?
A: McGough And Company strives to be 30%-50% less than any other jeweler.

Shipping Policy

Insured Policy

Shipping prices quoted on this site apply to locations in the continental US, Canada and the UK only. Please call us for a quote on shipments outside of these areas.

We charge for packing and shipping based on size, fragility, type of shipping requested and price of the item being shipped. Sorry, we do not ship to PO Boxes.

Warranty & Return Policy

Our goal is 100% customer satisfaction. You may return any unworn and unaltered piece within 30 days. Rings are not returnable after sizing.

We have attempted to recreate the appearance of our jewelry as closely as possible on McGoughAndCo.com, but the detail and color you see will depend on your monitor. You can return any merchandise you purchase from Tomahawk.com at our local store with your receipt/packing slip, within 30 days for a refund or 90 days for an exchange. Please remember that shipping charges are not refundable unless you receive a damaged or incorrect item. If you choose to ship your order back to us rather than taking it to our local store, you are responsible for any shipping and handling charges you might incur. The same 30 and 90-day periods apply for refund or exchange, so please have the return package postmarked within the 30 or 90-day period based on the date we shipped the order to you. We suggest that you ship your order via Federal Express or UPS to make tracking your return easier.

Returns are easy, here's how.

  1. Look on the receipt/packing slip.

  2. Look on the receipt/packing slip.

  3. Circle the items you are returning.

  4. Choose the reason for your return

  5. Indicate whether it is an Exchange or Refund (You have 30 days for a refund or 90 days for an exchange).

  6. Call us for a "Return Authorization Number" at (406) 862-9199. Write that number on your shipping label (the upper left corner of the back of your receipt/packing slip).

  7. Completely fill out the shipping label.

  8. Ship your merchandise via FedEx, UPS or Insured U.S. Mail to:
    McGough Company
    131 Central Avenue
    Whitefish MT 59937

NOTE: We recommend using FedEx or UPS for all return shipping. These carriers provide package tracking and proof of delivery to us. Insurance on UPS or Insured U.S Mail should be for the full retail price of the items.