FAQ, Shipping and Privacy

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FAQ

Q: How do I measure for a ring size?
A: Go into a local jewelry store and ask a salesperson to sizing your finger.

Q: How do I change or cancel my online order?
A: Call us directly at 1-800-862-9199 - M-F - 9a.m.-6p.m Mountain time or email us at McGoughandco@gmail.com

Q: Can I purchase an item(s) I saw online at the local McGough And Company store?
A: Yes, most of the items offered online are available at your local McGough And Company store. Also, your local McGough And Company carries additional items that are not offered online. Please call ahead, to your local store, to make sure your item is available.

Q: What is McGough And Company's trade-in Policy?
A: We will give you the price you paid for your original diamond for a bigger/better one. This does not apply to any and all jewelry in the store.

Q: I need a repair done on some jewelry items. Where do I go and how much will it cost?
A: Please contact your local McGough And Company store directly at 1-800-862-9199 or email us at McGoughandco@gmail.com Your local McGough And Company store can have an item repaired for you or give you an estimate of time and cost before leaving or sending your piece of jewelry.

Q: How does McGough And Company's prices compare to other Jewelers?
A: McGough And Company strives to be 30%-50% less than any other jeweler.


Shipping Policy

Insured Policy

Shipping prices quoted on this site apply to locations in the continental US, Canada and the UK only. Please call us for a quote on shipments outside of these areas.

We charge for packing and shipping based on size, fragility, type of shipping requested and price of the item being shipped. Sorry, we do not ship to PO Boxes.

Warranty & Return Policy

Our goal is 100% customer satisfaction. You may return any unworn and unaltered piece within 21 days. Rings are not returnable after sizing.

We have attempted to recreate the appearance of our jewelry as closely as possible on McGoughAndCo.com, but the detail and color you see will depend on your monitor. You can return any merchandise you purchase from Tomahawk.com at our local store with your receipt/packing slip, within 30 days for a refund or 90 days for an exchange. Please remember that shipping charges are not refundable unless you receive a damaged or incorrect item. If you choose to ship your order back to us rather than taking it to our local store, you are responsible for any shipping and handling charges you might incur. The same 30 and 90-day periods apply for refund or exchange, so please have the return package postmarked within the 30 or 90-day period based on the date we shipped the order to you. We suggest that you ship your order via Federal Express or UPS to make tracking your return easier.

Returns are easy, here's how.

  1. Look on the receipt/packing slip.
  2. Look on the receipt/packing slip.
  3. Circle the items you are returning.
  4. Choose the reason for your return
  5. Indicate whether it is an Exchange or Refund (You have 30 days for a refund or 90 days for an exchange).
  6. Call us for a "Return Authorization Number" at (406) 862-9199. Write that number on your shipping label (the upper left corner of the back of your receipt/packing slip).
  7. Completely fill out the shipping label.
  8. Ship your merchandise via FedEx, UPS or Insured U.S. Mail to:
    McGough Company
    131 Central Avenue
    Whitefish MT 59937

NOTE: We recommend using FedEx or UPS for all return shipping. These carriers provide package tracking and proof of delivery to us. Insurance on UPS or Insured U.S Mail should be for the full retail price of the items.


Privacy

Important Notice

Your use of the McGoughAndCo.com web site constitutes an agreement with the terms and conditions outlined below, with any other terms and conditions stated herein, and with any applicable laws. These terms are subject to change without prior notice.

Copyright and Trademark

All contents are protected by U.S. and international copyright, © 2007 McGough And Company Corporation. All rights reserved. McGough And Company reserves all of its rights with regard to those marks and any other corporation trademarks or service marks appearing herein. This site may also contain trade names and trademarks of other companies that are the property of their respective owners.

Site Use

This site and its contents are provided solely for personal, noncommercial use, including the online purchase of the merchandise depicted, and for no other purpose. Any downloading or copying of the materials herein is permitted for such personal, noncommercial use only. No right, title or interest in such materials is transferred upon such copying or downloading, and such materials may not be transferred, reproduced, retransmitted or otherwise distributed or displayed, in whole or in part.

Product Image

We have attempted to accurately depict the colors of the products offered on this site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor.Some photographs have been enlarged to show detail.

Pricing

We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. All prices listed on this site are in U.S. dollars. Interim markdowns may have been taken, and the original price may not have resulted in actual sales.

Links to other sites

McGough And Company makes no representations or warranties about any other web site you may access through this Web site. Any such site is independent from McGough And Company and is not controlled by McGough And Company. If there is a link to another web site, such link does not constitute an endorsement of that site or the products or services contained therein.

Disclaimer

McGoughAndCo.com uses diligent efforts to maintain our site and services, but we are not responsible for any defects or failures associated with the McGoughAndCo.com web site or any damages (such as lost profits or other consequential damages) that may result from any such defects or failures. In addition, we make no guarantees as to the sites and information located worldwide throughout the Internet to which you may access as a result of the use of McGoughAndCo.com, including as to: (i) the accuracy, currency, content, or quality of any such sites and information, or (ii) whether any search using McGoughAndCo.com locate unintended and objectionable content.

Unless specifically noted, this site is provided on an "as is" basis without warranties of any kind, either express or implied, including warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge that you use this site at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site, and that McGough And Company and McGoughAndCo.com shall not be liable for any damages of any kind related to your use of this site. Please note that the above disclaimer does not apply to products you may purchase through this site. Warranties and return rights concerning such products are governed by terms provided elsewhere in this site and by applicable law.

Choice of Law

If any disputes arise between us regarding your use of this web site, such disputes shall be resolved according to the laws of the State of Montana.

User Communication

Any message you send to us via email, postcard, letter, voice mail or other transmission relating to your use of this site, other than an actual order of merchandise, shall be and remain the property of McGough And Company, and McGough And Company shall not be limited in any way in its use, promotional, commercial or otherwise.